Shipping Policy
At Celset, we’re committed to providing a seamless shopping experience, from order placement to delivery. Please review our shipping policy to understand how we handle shipping for all orders.
Processing Time
All orders are processed within 1–2 business days. Orders placed after 12 PM with Korean time or on weekends and holidays will begin processing the next business day. Once your order is processed, you will receive a confirmation email with tracking information.
Shipping Rates and Delivery Times
We offer several shipping options at checkout, including standard and expedited shipping, allowing you to choose a delivery method that suits your needs:
- Standard Shipping: Estimated delivery within 5–7 business days.
- Expedited Shipping: Estimated delivery within 2–3 business days.
Shipping rates vary based on your location and the selected shipping method. The final shipping cost will be calculated at checkout.
International Shipping
We offer international shipping to selected regions. International shipping times may vary due to customs processing and regional regulations. Please note that customers are responsible for any customs duties, taxes, or fees that may apply.
Order Tracking
Once your order has shipped, you will receive a tracking link via email, allowing you to monitor the status of your delivery. Please allow 24 hours for the tracking information to update after you receive your shipping confirmation.
Shipping Restrictions
Certain products may be restricted for shipment to specific regions due to local regulations. If your order includes restricted items, you will be notified at checkout or by email.
Lost or Delayed Packages
If you experience any delays beyond the estimated delivery time, please contact our customer support team for assistance. While we strive to deliver all packages on time, delays may occur due to weather, customs, or carrier-related issues. We will work with our carriers to resolve any issues promptly.
Contact Us
For questions about your order or additional assistance with shipping, please reach out to us at celsetkorea@gmail.com. Our team is here to help ensure your order arrives safely and on time.
By providing clear shipping information and expectations, we aim to make your shopping experience smooth and worry-free.
When shipping starts after ordering, please log in by entering your Email ID and PW. A Tracking Number is created to track the product and you can track the shipment. If delivery is delayed by more than 10 days, please contact the Customs of your Country or the Customer Service Center of your Local Logistics Company directly. Delivery delays may be due to issues with Documents and Qualifications required for Customs Clearance and Taxation according to the Destination Country’s Tax Laws, and Celset is not involved in taxes and customs clearance in the destination country. For further inquiries, please contact the Celset Customer Service Center.